Shipping policy
Shipping Policy
Handmade and dispatched from Peterborough, UKAt Industrial Maestro, we strive to provide a smooth and efficient shipping experience for our valued customers. Below is our shipping policy to ensure clarity and transparency regarding the delivery of your orders.
Shipping at a glance
1Order processing time
Once you place an order with us, our team will begin processing it within 1-2 business days. During peak seasons or promotions, processing times may be slightly extended, but we will always make every effort to ship your order as quickly as possible.
2Custom order time
If you have requested a custom change to an existing design, please allow an additional 3 business days for us to make the necessary adjustments before shipping.
3Colour finishes and larger orders
Every piece is made to order in our UK workshop, so a few things can add to the timescale above. Any colour other than black has to be powder coated to order, which adds extra working days before your item is ready to ship. Larger orders and long or oversized pieces also take more time to fabricate, finish and pack safely.
If you need your order by a particular date, please contact us before you buy and we will confirm a realistic timescale for your finish and quantity.
4Shipping methods
We offer various shipping options to accommodate your preferences and budget. You can choose from standard shipping, expedited shipping, or any other available options during the checkout process.
5Shipping rates
Shipping costs are calculated based on the destination, weight and size of your order. The shipping cost is displayed at checkout before you finalise your purchase.
6Delivery time
The estimated delivery time depends on your location and the shipping method you choose. Once your order has been shipped, you will receive a tracking number by email so you can monitor the delivery status.
7International shipping
We gladly offer international shipping to serve customers worldwide. However, please be aware that customs and import duties may apply depending on your country regulations. These charges are your responsibility.
8Address accuracy
To ensure successful delivery, please double-check and provide accurate shipping information during checkout. We are not responsible for any delays or non-delivery caused by incorrect address details.
9Multiple shipments
For orders with more than one item, your items may be sent in two or more separate shipments. Where this happens you will receive tracking for each shipment.
10Damaged or lost packages
In the rare event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and make sure you receive a satisfactory solution.
Your satisfaction is our top priority
We value your satisfaction and will do our best to address any shipping-related concerns promptly and professionally. If you have any questions or special shipping requests, please do not hesitate to contact us.
Thank you for choosing Industrial Maestro for your purchase. We look forward to serving you.