Return and Refund Policy
Thank you for shopping with Industrial Maestros. We strive to provide high-quality industrial products and exceptional customer service. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth and hassle-free experience. Please read the following guidelines carefully:
You have 30 days from the date of delivery to initiate a return request. After this period, unfortunately, we won't be able to process any returns.
Eligibility for Return:
- The product should be in its original condition and packaging.
- All accessories, manuals, and parts must be included in the return package.
- The item should not have been used, installed, or altered in any way.
To initiate a return, please follow these steps:
a) Contact our customer support team at Retrotownuk@gmail.com to request a return authorization.
b) Once you receive the return authorization, securely package the item with all its components to prevent damage during transit.
c) Clearly label the package with the return address:
74 Papyrus Road,
Peterborough, PE4 5BH
Return Shipping Cost:
If the item is being returned due to a change of mind or if it does not meet the eligibility criteria mentioned in section 2, the buyer will be responsible for covering the return shipping cost.
Damaged or Defective Items:
If the item you received is damaged or defective, please notify us immediately within 48 hours of receiving the order. We will arrange for a return label, and the return shipping cost will be covered by Industrial Maestros.
Once we receive and inspect the returned item, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Certain items are not eligible for return or refund due to their nature, including but not limited to:
- Customized or personalized products.
- Clearance or sale items.
At this time, we do not offer direct exchanges. If you need a replacement for an item, please follow the return process mentioned above and place a new order for the desired item separately.
If you have any questions or need further assistance regarding the return and refund process, please do not hesitate to contact our friendly customer support team. We are here to help you!
Please keep in mind that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing this page periodically for any updates.
Last updated: 26/07/2023