At Industrial Maestro, we strive to provide a smooth and efficient shipping experience for our valued customers. Below is our shipping policy to ensure clarity and transparency regarding the delivery of your orders:
Order Processing Time
Once you place an order with us, our team will begin processing it within 1-2 business days. During peak seasons or promotions, processing times may be slightly extended, but we will always make every effort to ship your order as quickly as possible.
Custom Order Time
If you have requested custom design to an existing design, please allow an additional 3 business days for us to make the necessary adjustments before shipping.
We offer various shipping options to accommodate your preferences and budget. You can choose from standard shipping, expedited shipping, or any other available options during the checkout process.
Shipping costs will be calculated based on the destination, weight, and size of your order. The shipping cost will be displayed at the checkout before you finalize your purchase.
The estimated delivery time will depend on your location and the shipping method you choose. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
We gladly offer international shipping to serve customers worldwide. However, please be aware that customs and import duties may apply depending on your country's regulations. These charges will be your responsibility.
To ensure successful delivery, please double-check and provide accurate shipping information during checkout. We are not responsible for any delays or non-delivery caused by incorrect address details.
For orders with multiple items, there is a possibility that they may be shipped two or more item together.
Damaged or Lost Packages
In the rare event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and make sure you receive a satisfactory solution.
Your satisfaction is our top priority
We value your satisfaction and will do our best to address any shipping-related concerns promptly and professionally. If you have any questions or special shipping requests, please don't hesitate to contact us.
Thank you for choosing Industrial Maestro for your purchase. We look forward to serving you!