Return and Refund Policy

The policy at a glance

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1Return period

You have 30 days from the date of delivery to initiate a return request. After this period, unfortunately, we won’t be able to process any returns.

2Eligibility for return

• The product should be in its original condition and packaging.
• All accessories, manuals, and parts must be included in the return package.
• The item should not have been used, installed, or altered in any way.

3Return process

To initiate a return, please follow these steps:

1. Contact our customer support team at sale@industrialmaestro.com to request a return authorization.
2. Once you receive the return authorization, securely package the item with all its components to prevent damage during transit.
3. Clearly label the package with the return address below.

4Return shipping cost

If the item is being returned due to a change of mind, or if it does not meet the eligibility criteria in section 2, the buyer will be responsible for covering the return shipping cost.

5Damaged or defective items

If the item you received is damaged or defective, please notify us immediately within 48 hours of receiving the order. We will arrange for a return label, and the return shipping cost will be covered by Industrial Maestros.

Please note: the 48-hour window is important. Email sale@industrialmaestro.com with your order number and a photo of the damage so we can resolve it quickly.

6Refund process

Once we receive and inspect the returned item, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please allow 5–7 business days for the refund to reflect in your account.

7Non-refundable items

Certain items are not eligible for return or refund due to their nature, including but not limited to:

• Customized or personalized products.
• Clearance or sale items.

8Restocking fee policy

A 25% restocking fee will apply to all returned items, except in the following cases:

• The item is defective or damaged.
• The return is due to an error on our part.

This fee will be deducted from your refund. Shipping costs are non-refundable. By placing an order, you agree to this policy. For questions, contact customer support.

9Exchange policy

At this time, we do not offer direct exchanges. If you need a replacement for an item, please follow the return process above and place a new order for the desired item separately.

Customer support

If you have any questions or need further assistance regarding the return and refund process, please do not hesitate to contact our friendly customer support team. We are here to help you.

sale@industrialmaestro.com0203 794 5348